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How t9999 Handles Your Personal Information

Your account data stays under your control — we collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your session secure.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and session controlsData retention policy
t9999 How t9999 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Account security and data integrity are built into how we run t9999 — not added on afterwards. We use SSL encryption across all connections, including payment flows through DANA, OVO and GoPay. Cookies are used to keep your session active and to remember your account preferences; you can manage non-essential cookies through your browser settings at any time. We do not retain payment credentials on our servers — wallet transactions are handled through the payment processor's own secure environment.

Encryption in Transit All data exchanged between your device and our servers is encrypted via SSL. This covers account login, wallet top-ups via DANA or OVO, and session activity throughout your visit.
Cookie Management We use session cookies to keep you logged in and functional cookies to save your account preferences. Non-essential cookies can be declined or cleared through your browser settings without affecting your account.
Data Retention Rules We keep your account data while your account is active and for the period required by applicable law afterwards. Data not subject to a legal hold can be deleted on your written request through the Help Centre.
Access and Correction Rights You can request a copy of the personal data we hold on your account, correct any errors, or ask us to update your registered e-wallet — whether that is GoPay, OVO or DANA — through the account support channel.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to correct information on your account, or need to submit a deletion request, our support team handles privacy matters directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before actioning your request.

Live Chat Start a live chat session from your account dashboard. Our support team can verify your identity and log your data request during the same session.
Email Support Send your privacy request to our support email address shown in your account settings. Include your registered name and the e-wallet linked to your account.
Account Help Centre Access the Help Centre from your account menu to find the privacy request form. Fill in your account ID, the type of request, and submit — we respond to privacy queries separately from general support tickets.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about account data, cookie use, payment privacy and your rights under this policy. If yours is not covered here, contact our support team directly through the Help Centre.

We collect your name, contact information and the payment method you register — such as your DANA, OVO or GoPay account details. We also log device and session data to keep your account secure.

We do not sell your data. We share only what payment processors like DANA, OVO or GoPay need to complete and verify your transactions. No marketing-related data sharing occurs without your consent.

Your data is kept while your account is active. After closure, we retain records for the period required by applicable law. Data not subject to a legal hold can be deleted on your written request.

Yes. Submit a data access request through the Help Centre or via our support email. Include your registered account ID and we will verify your identity before sending any data summary.

Contact support through live chat or the Help Centre with your account ID and the detail you need corrected. Wallet updates — such as switching from OVO to GoPay — follow the same account verification step.

We use session cookies for login continuity and functional cookies for account preferences. Non-essential cookies can be managed or turned off in your browser settings without disrupting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.