Reference

What You Agree To When You Use t9999

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how you open an account to how withdrawals through DANA, OVO, and GoPay are handled.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesWithdrawal verification stepsAccount suspension termsJurisdiction-based access

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — or if you believe a condition has been applied incorrectly to your account — our support team can walk you through it. We handle terms-related queries through the channels below. For wallet-specific questions covering DANA, OVO, or GoPay transaction conditions, include your transaction reference so we can pull the right account record.

How These Terms Apply to Your Account

t9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with t9999, you confirm that you have read, understood, and agreed to these terms in full. They govern every interaction you have with our platform — from your first login through every deposit and withdrawal you process via your linked e-wallet. Deposits

1
made through DANA, OVO, or GoPay are subject to the wallet provider's own transfer limits in addition to ours; both sets of conditions apply simultaneously. We reserve the right to update these terms when our service changes, when local regulations shift, or when payment rail requirements
2
are revised. When we update them, we'll notify you through the contact method registered on your account — typically your verified email or mobile number. Continued use of your account after an update is posted means you accept the revised terms. If a specific clause conflicts
3
with applicable local law in Indonesia, that clause is read subject to the law as it stands in your region. For account holders in Bekasi or elsewhere in Indonesia, eligibility for particular features — including certain payment rails and game categories — depends on whether those
4
features are available under local law at the time you access them. We do not make blanket availability claims.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We apply these terms consistently and keep them accessible inside your account at all times. If you need to review any condition, the full terms document is available from the footer of every page. Account changes that affect your rights — such as wallet linking rules for DANA, OVO, or GoPay — are communicated before they take effect.

Data Handling

Your account data is stored in line with our privacy policy. We only use the information you provide to verify your identity, process wallet transactions, and manage account security.

Cookie Use

We use session cookies to keep your account active during a visit and preference cookies to remember your language and payment settings. You can adjust cookie permissions through your browser at any time.

Retention Policy

Account records — including transaction histories for DANA, OVO, and GoPay payments — are retained for a period required by our operational standards. You may request a summary of your data through the Help Centre.

Requesting Changes

To request a correction to your registered details or to ask about account closure, contact our support team via live chat or email. We process verified requests according to the steps outlined in the terms.

Questions About These Terms, Answered

These are the questions we hear most often about how our terms work in practice — covering account access, wallet conditions, and what happens when a dispute arises. If your question isn't covered here, live chat is the fastest path to a direct answer.

Yes. Certain features — including specific payment rails and game access — depend on local law in your region. Eligibility is assessed at the time you access a feature, not at registration.

We notify you via your registered contact before changes take effect. Continuing to use your account after the update date means you accept the revised terms as they stand.

Yes. Contact our support team through live chat or email with your account reference and the specific action in question. We'll review the application of the relevant clause and respond in writing.

Our withdrawal terms apply to all e-wallets. Each wallet provider also applies its own transfer limits and verification steps, which operate alongside ours — both sets of conditions apply to your transaction.

The complete terms are linked in the footer of every page on t9999. You can also find them inside your account settings under the Account Help section at any time.

An account hold may be applied during identity verification, after an unusual transaction pattern, or when a withdrawal request requires additional confirmation. We'll notify you of the reason and the steps to resolve it.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use t9999

Reach Us About These Terms

Account Security and Policy Transparency

Data Handling

Cookie Use

Retention Policy

Requesting Changes

Questions About These Terms, Answered

01 Do these terms apply differently based on where I am in Indonesia?

02 What happens to my account if these terms are updated?

03 Can I dispute how a term was applied to my account?

04 Are there separate conditions for DANA, OVO, and GoPay withdrawals?

05 How do I access the full terms document?

06 What can trigger an account hold under these terms?

Terms & Conditions

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